Customer Service

In line with our mission and our total commitment to quality and service, we provide our customers ongoing product and post sales support. Star Navigation Systems Group has built a robust and reliable platform and we're proud to stand behind it 24 hours a day, 7 days a week and 365 days a year. Our prompt and courteous technical support is available to assist customers at any level regarding configuration, operability, or problem diagnostics.

Maintenance Services

Star Navigation Systems Group Ltd. offers a complete maintenance service offering. Maintenance Service options include:

• Software Updates - Comprehensive upgrade protection
• Technical Support - 24x7x365 Customer Support
• Remote problem analysis and assistance
• Online Assistance - Online self help assistance
• Hardware Services
• Spare Parts Allocation
• Immediate Equipment Dispatch

Monitoring Services

As part of our TERRASTAR product, monitoring services include instant "Alert" notifications that will be communicated via email and/or pager to designated customer personnel. Star also provides a number of customer reports that are specific to either; an aircraft type, fleet or tail number. Our reports can be tailored to include:

• End of Flight - Daily - Weekly - Monthly - Yearly - Trending
• Civil Aviation Authority – Specific Reports

Professional Services

Star works closely with clients to identify their requirements and assists with the overall design, installation, configuration, application integration, testing and certification requirements. Professional Services options include:

• Onsite Engineers
• Designated Engineering Representative (DER) – where appropriate
• Design Approval Representative (DAR) – where appropriate
• Transport Canada Supplemental Type Certification (STC)
• Federal Aviation Administration Supplemental Type Certification (STC) if / when required
• Application Integration Services
• System & Component "Health Check" Services

Consultation Services

Star Navigation Systems Group Ltd. provides consultative services to ensure that our clients capitalize on their efficiencies, savings and return on their investments. Consultation Services include:

• Fuel Management
• Flight Tracking
• Data Amalgamation
• Data Analysis
• Reporting

Training

As a part of experiencing the full benefits of TERRASTAR usage, clients will be provided with TERRASTAR Certified Training conducted by approved personnel. This client training will ensure that our customers will be able to use our system to its maximum capacity and tailor it to their exact specification. Training can be conducted at Star Navigation Systems Group Ltd. headquarters, customer premises, MRO or 3rd party location. Training includes:

• Administrative Specific User Training
• General User Specific Training